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Maple Favourite APAC

Hong Kong 4N, Melbourne 3N, Sydney 4N, Bali 5N, Bangkok 3N
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Important Notes

  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
  • Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
  • Please note all shared sightseeing tours in Australia and New Zealand are operated by 3rd party operators. In case a tour is canceled by a operator for any reason, we shall be liable to issue a full refund against it. Any changes or alternate tours or private upgrades will attract extra charges.
  • Drivers in Bali can only speak manageable English and provide basic information about places in tour. If you need a proper guide who can accompany you during tours and provide detailed information, then a licensed guide can be provided at extra cost.
  • Effective 1-Sept-2025, Traveler are require to declare their arrival information via "AllIndonesia Mobile apps" or via online https://allindonesia.imigrasi.go.id , up to 3 days before entering to Indonesia
  • Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
  • If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 15 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on support channel
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  • Starting May 1st, 2025, all travelers entering Thailand must complete the Thailand Digital Arrival Card online before their arrival. Additionally, they must register within 3 days before arrival. https://tdac.immigration.go.th/arrival-card/#/home
  • For all travel on or after 23 Jan 2016, pre-arrival registration (PAR) online is mandatory for passengers traveling to Hong Kong.
  • Standard check-in time in Hong Kong is 2 pm and some hotel also have check-in time of 3 pm. Early Check-in is subject to availability of rooms and is not guaranteed.
  • Hong Kong hotels may ask for security deposit or credit card guarantee at time of check-in (which is refundable) to cover any additional expenses you may incur during your stay.
  • Room Sizes in Hong Kong Hotels are small (around 240 sq ft). In case you need spacious rooms, you should upgrade your hotel.
  • All sightseeing tour pickup time starts at 9:30 am in the morning and we ensure you reach the destination (Disneyland or Ocean Park) by 11:00 am.
  • All tours and transfers are on SIC (Seat in Coach basis). Tours may include multiple pickup points (4-5 hotels) for other passengers.
  • Disneyland and Ocean Park are crowded on weekends (Sat, Sun) and there may be long queues for rides.
  • Ocean park has free Wifi. If you download the Ocean Park app, then it will allow you to reserve 3 attractions time to avoid long queues at the time of visit.
  • Disneyland Hong Kong mobile app, allows you to see attraction wait times at a glance and make better use of time in planning your visit.
  • There are no guides provided during sightseeing tours. You will be only dropped and picked up and you will need to explore attractions on your own.
  • Hong Kong Night Tour (covers max 1 hour at Victoria peak including Madame Tussauds) followed by ride by Star Ferry and then dinner at Indian restaurant (if opted with dinner)
  • For any change in pickup timing of private tours/transfers, request has to be made at least 24 hours in advance in the Telegram app. Any request for last minute changes would not be considered.
  • Most tours in Australia start early in the morning (between 7 - 9 am). Its recommended to finish breakfast early to catch the tours in time.
  • Your tours may have pickup points which are not from the hotel but 5-10 mins walk from your hotel. In that case you will need to walk to the pickup points on your own.
  • Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
  • Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
  • You are required to fill Customs Declaration online before arrival at Bali. The Bali Customs Declaration Form can be downloaded from the Indonesian customs website or obtained at the airport upon arrival. This is the official link for the form of ECD (Electronic Customs Declaration): https://ecd.beacukai.go.id/
  • As with any tropical destination, expect bugs in Bali. Mosquitoes are the most common ones, and repellants are usually easily available, and suggested for travel.
  • Snakes could be a common occurrence in Hotels in Ubud Area. Suggested not to walk barefoot through garden areas of the hotel after dark. Check with hotel reception on dos and donts for the specific property
  • Once the trip has started, the schedules for drivers and sightseeing activities are already set and cannot be changed. We will do our best to accommodate any adjustments if possible. However, please understand that if we are unable to make any changes, no refunds will be provided in case of cancellation. Thank you for your understanding.
  • Any changes communicated directly to the driver will not be honored. All requests for changes must be made through support channel during the trip.
  • Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. All coordination will be handled through support channel. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation.

Our Scope of Services

  • We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
  • If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
  • We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

Hotel Cancellation Policy

  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
  • Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
  • There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
  • Hotel room allocation will be subject to availability and will be on a first come first serve basis.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
  • We charge non-refundable financing fees for overdue amounts: 1. Financing charges: 1% per day of pending amount, compounding per day 2. Processing charges for financing: 5% per week of pending amount or INR 10,000 per week, whichever is lower; from 2nd week.
  • We reserve the right to cancel your trip without notice after due date. Any cancellation costs will be borne by you.
  • If the above-mentioned payment terms are not followed, we will not be held responsible for any change made in the package itinerary due to non-availability of flights, Hotels, Ferry etc.
  • There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
  • We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you have to communicate your request to us in writing to deals.happyholidays@gmail.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
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